eds bits: web design and more

Abbreviated Sample Customer Survey

Current Offerings

Question 1: Have you participated in any of our services in the past 24 months?


		#	%
	Yes	655	78.1
	No	184	21.9
	No Answer	10

Question 2: Approximately how many times have you made a purchase from us in the past 24 months?


		#	%
	Less than 5	34	5.3
	6 - 10	107	16.7
	11 - 15	91	14.2
	16 - 20	81	12.6
	21 - 50	158	24.6
	More than 51	171	26.6
	No Answer	207

Question 3: How many years have you been a client of ours?


		#	%
	Less than 1 year	15	9.4
	1 to 2 years	68	42.8
	3 to 5 years	52	32.7
	More than 5 years	17	10.7
	Not yet a client	7	4.4
	No Answer	690

Question 4: Please rate our current offerings on the following criteria:


Reliability		#	%
	Excellent	280	56.7
	Above Average	125	25.3
	Average	21	4.3
	Below Average	50	10.1
	Poor	18	3.6
	No Answer	355


Quality		#	%
	Excellent	295	59.8
	Above Average	141	28.6
	Average	23	4.7
	Below Average	25	5.1
	Poor	9	1.8
	No Answer	356


Ease of use		#	%
	Excellent	301	61.1
	Above Average	146	29.6
	Average	24	4.9
	Below Average	18	3.7
	Poor	4	0.8
	No Answer	356


Convenience		#	%
	Excellent	177	35.8
	Above Average	115	23.3
	Average	62	12.6
	Below Average	85	17.2
	Poor	55	11.1
	No Answer	355


Flexibility to do the job you need		#	%
	Excellent	283	58.1
	Above Average	147	30.2
	Average	33	6.8
	Below Average	17	3.5
	Poor	7	1.4
	No Answer	362

Question 5: Please rate which features are most important to you:


Portability		#	%
	Critical	273	56.1
	Very Important	166	34.1
	Somewhat Important	42	8.6
	Not Important	6	1.2
	No Answer	362


Weight		#	%
	Critical	399	82.1
	Very Important	83	17.1
	Somewhat Important	2	0.4
	Not Important	2	0.4
	No Answer	363


Color		#	%
	Critical	297	61.4
	Very Important	161	33.3
	Somewhat Important	22	4.5
	Not Important	4	0.8
	No Answer	365


Resale value		#	%
	Critical	253	52.3
	Very Important	142	29.3
	Somewhat Important	69	14.3
	Not Important	20	4.1
	No Answer	365


Documentation		#	%
	Critical	312	64.5
	Very Important	152	31.4
	Somewhat Important	18	3.7
	Not Important	2	0.4
	No Answer	365


Accessories		#	%
	Critical	223	46.8
	Very Important	208	43.7
	Somewhat Important	40	8.4
	Not Important	5	1.1
	No Answer	373

Other important considerations (12):

Options for color
Quality
Speed
Color
None
Supplies and maintenance support
Quality
At times I need to be able to use it solely especially during start up
Noise
Color, sufficient memory
Need training for problems
Speed

Future Enhancements and Offerings

Question 6: Please rate the importance, to you, of the following possible enhancements to our existing offerings:


lighter weight		#	%
	Critical	259	47.8
	Very Important	138	25.5
	Somewhat Important	22	4.1
	Not Important	123	22.7
	No Answer	307


Online documentation		#	%
	Critical	194	36.3
	Very Important	143	26.7
	Somewhat Important	3	0.6
	Not Important	195	36.4
	No Answer	314


Free upgrades		#	%
	Critical	200	37.5
	Very Important	160	30.0
	Somewhat Important	6	1.1
	Not Important	168	31.5
	No Answer	315

Other desired enhancements (7):

A open house showing capabilities would be nice.
I've always been extremely please your products
Don't know the process for using this service
You do an excellent job
You have always done a good job for me. You will call whenever you have a question for me.
I have always received quality, professional assistance. Very pleased!
Delivery to buildings

Question 7: Please rate the likelihood of you to use each of the proposed future offerings:


Carrying case		#	%
	Very likely	337	42.3
	Somewhat likely	340	42.7
	Not likely	111	13.9
	Not Applicable	9	1.1
	No Answer	52


Car adapter		#	%
	Very likely	645	81.2
	Somewhat likely	142	17.9
	Not likely	6	0.8
	Not Applicable	1	0.1
	No Answer	55


Waterproof model		#	%
	Very likely	183	22.5
	Somewhat likely	248	30.5
	Not likely	195	24.0
	Not Applicable	187	23.0
	No Answer	36


High altitude model		#	%
	Very likely	24	3.0
	Somewhat likely	62	7.7
	Not likely	217	26.9
	Not Applicable	505	62.5
	No Answer	41

Other desired offerings (8):

Smaller in size
Expandability
None
Fast
Cost efficient
Quality of the output
Easy to read instructions
Parts availability

-- sample results abbreviated --

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